Shipping policy

Andalucia Trading Inc. ("we" and "us") is the operator of https://www.andalucia.ca ("Website"). By placing an order through this Website you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement, to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we may not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await restocking of the backordered item or would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping is collected with the purchase. This price will be the final shipping cost to the customer.

3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.

3.2 Transit Time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you choose your courier at checkout.

3.3 Dispatch Times
Orders placed before 12 PM Eastern Time (Monday - Friday) will be dispatched the same day; otherwise, within the next business day.
Our warehouse operates Monday - Friday during standard business hours, except on national holidays, when the warehouse is closed. In these instances, we take steps to keep shipment delays to a minimum.

3.4 Change Of Delivery Address
We can change the delivery address at any time before the order has been dispatched.

3.5 P.O. Box Shipping
Andalucia will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

3.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link to follow the progress of their shipment, based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please refuse the parcel from the courier and contact our customer service. If the parcel was delivered without you being present, please contact customer service for next steps.

6. Duties & Taxes
6.1 Sales Tax
Applicable sales taxes (GST/HST/PST) are calculated and added to your order at checkout.

6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, and Andalucia encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes, please see our Refund Policy for how the return is handled.

7. Insurance
Parcels are insured for loss and damage up to the value stated by the courier. We will process a refund or replacement as soon as the courier has completed their investigation into a damaged or lost parcel.

8. Returns, Refunds & Cancellations
For returns, cancellations, warranty claims and refunds, please see our Refund Policy.

9. Customer Service
For all customer service enquiries, please email us at info@andalucia.ca